Frequently asked Questions
General Questions
What is InstaCash Prime?
InstaCash Prime is a premium invite-only service offering higher payouts for your used devices. It simplifies the trade-in process by eliminating the need for diagnostic apps and guarantees fast payments, within 24 hours of your device reaching our warehouse.
How does InstaCash Prime differ from the InstaCash Doorstep service?
Unlike the Doorstep service, InstaCash Prime does not require you to run diagnostics. Additionally, it offers 5-15% higher payouts and processes payments within 24 hours after the device’s condition is validated at our facility.
Device Trade-in Process
How do I get a quote for my device?
To receive a quote, visit the InstaCash Prime platform and provide accurate information about your device’s condition. Based on the declared details, you’ll receive an instant quote.
Do I need to run a diagnostic app?
No, running a diagnostic app is not required. Simply declare your device’s condition, and our expert team will validate it upon receipt.
What happens if my declared condition differs from the assessed condition?
If there’s a discrepancy, we’ll send you a counter-offer reflecting the actual condition, supported by video evidence and detailed documentation. You can choose to accept or reject the new offer.
Device Pickup and Packaging
How do I securely pack my device for shipping?
Follow the detailed packing instructions provided during the process. Ensure your device is safely secured to prevent tampering or damage during transit.
Who handles the device pickup
InstaCash Prime arranges a free doorstep pickup through our trusted logistics partners. You will be informed of the scheduled pickup time in advance.
What if I reject the counter-offer?
If you reject the counter-offer, we will return your device to you free of charge for the first device. This policy encourages sustainable practices. Shipping details and tracking information will be shared promptly.
Payment and Support
How will I receive payment for my device?
Upon accepting the offer, payment will be processed within 24 hours and credited through your preferred mode, such as bank transfer, UPI, or Paytm.
What should I do if I encounter an issue during the process?
Our dedicated support team is here to help. You can contact us via email, live chat, or phone for any queries or concerns.
Other Concerns
Can I trade in devices that are damaged or dead?
Yes, InstaCash Prime accepts devices in all conditions, including those with physical damage or non-functioning parts. The quoted value is determined using an objective algorithm, and adjustments are made only if the actual device condition differs from the stated condition.
Is my data safe during the process?
Absolutely. Our experts follow stringent data-wiping procedures to ensure all personal data is erased from your device before any further steps.
Can I track my device after it has been picked up?
Yes, you will receive tracking details, including the AWB number, to monitor your device’s journey, through our secure system, for your convenience.
What types of devices does InstaCash Prime accept?
We accept a wide range of smartphones. Visit our platform to check the eligibility of your device.
How do I get access to InstaCash Prime?
As an invite-only service, you can join InstaCash Prime through an invitation or by joining the waitlist. We roll out free invites on a weekly basis, and if you have been a customer of InstaCash in the past, you will receive priority in the waitlist. The more history you have with InstaCash, the higher your priority.